Frequently Asked Questions
What is SommPicks?
SommPicks is a members-only website providing exclusive access to the world's most extraordinary wines.
How is SommPicks different?
We don’t offer ordinary wines at ordinary prices. We work hard to bring our members the best wines at the best prices. Every time.
Why is SommPicks a membership-only service?
We limit the size of our membership because many of the wines we offer are limited in quantity. We want to make sure that our members have access to the wines they want, without worrying too much about inventory disappearing.
Can I invite my friends to join SommPicks?
Of course! As a SommPicks member, you can refer friends by clicking the "Invite Friends" link in the navigation bar at the top of any page.
How do I change the name, email address or address tagged to my SommPicks account?
Just email us at firstname.lastname@example.org and we will take care of it for you. If you need to change the shipping address for a current order, please call us at (415) 294 – 0622 as soon as possible and we’ll do the best we can.
What do I do if I forget my username or password?
Please click the "forgot your password" button under the sign-in box and we'll email you password-reset instructions.
Products and Services
Who sources the products I see on SommPicks?
All of the products listed on the website are sourced and sold by SommPicks. Our founder, Mike Zima, scours the world (literally searching high and low) to find the best of the best. Mike works with an amazing team of tastemakers and curators to be on the pulse of the wine industry – always searching for the best quality and value, with an eye towards the yet undiscovered gems. Learn more about Mike here.
What are “In Transit” and “Pre Arrival” wines?
We source the best wines from around the world, so sometimes it takes a bit of time to get the goods stateside.
“In Transit” refers to items that are en route (via air, sea or land) to our warehouse and generally expected to arrive in 3-5 weeks.
“Pre Arrival” refers to items that we have purchased, but are not yet on the way to our warehouse. Pre Arrival items are generally 6-14 weeks out.
In order to offer you the best value, we consolidate shipments from Europe (or elsewhere), constantly balancing timing and cost. We always do our best to offer accurate arrival estimates and to keep you informed throughout the process, but we are not able to offer guaranteed arrival dates on In Transit or Pre Arrival items. For questions regarding specific In Transit or Pre Arrival items, please contact us at email@example.com.
Can I recommend products for SommPicks to offer?
Absolutely! We’re always looking for new interesting wines. Please email Mike directly at firstname.lastname@example.org.
I’m looking for a particular bottle – can SommPicks help me find it?
Maybe! We’ll certainly try - please email us at email@example.com and we’ll see what we can do.
Can I order a product as a gift?
Of course, as long as the recipient is at least 21 years old! Just let us know by emailing us at firstname.lastname@example.org and we’ll make sure your receipt does not see any prices. We’re also happy to include a gift message (if you want).
Can I buy a gift certificate?
Absolutely. Please email us at email@example.com and we’ll put it together for you!
Shipping and Processing
How long until I receive my order?
In Stock orders typically ship within 2-4 business days. We always do what we can to make sure your order won’t spend the weekend in a logistics hub along the way (but we can’t control everything, so there is no guarantee). We do not fulfill partial orders by default, so if you wish to receive your In Stock items in advance of your In Transit or Pre Arrival items, please send us an email at firstname.lastname@example.org and we’ll take care of it for you (although we will have to ask that you cover any additional shipping costs).
Do you ship in the summer and winter months?
We are happy to offer various shipping options aimed at minimizing the chance of temperature related damage. However, during periods of extreme heat (or cold), we may hold your order by default until safe shipping is possible (you’ll get an email, don’t worry). We do this for your benefit and to protect the integrity of your wine, but we understand that sometimes you just can’t wait. If this is the case, just say the word and we’ll make it happen - however, please understand that if you choose to ship your order against our recommendation, you assume full responsibility for all weather-related damage.
My entire order is In Stock, and temperatures are safe to ship, but I’m not ready to receive it at this time – can you store it for me?
We are happy to offer our members free storage for up to 30 days. As we are not a storage facility, we ask that you please limit storage to the 30 day period (beyond this time, we charge $10 per case, per month).
My entire order is In Stock, but I only want to receive part of it at this time – is that possible?
Unfortunately, we are not able to partially fulfill orders at this time (with the exception of sending In Stock items ahead of In Transit and Pre Arrival items). If the entirety of your order is ready to go, we ask that you please accept the entire order. If you are not ready to accept the entire order, you may store your order free of charge for up to 30 days in our temperature controlled facility. As we are not a storage facility, we ask that you please limit storage to the 30 day period (beyond this time, we charge $10 per case, per month).
I received an “Email Only” offer from SommPicks, what does this mean?
On rare occasions, we sell our most allocated “gems” (you know, those special occasion, I’ll be lucky if I drink it once in my lifetime bottles) via direct email offer. This means that the bottle is not listed on the website and can only be ordered by replying to the offer email with an order request. We use “Email Only” offers as a way to give all our members a shot, rather than just the lucky few who happen to be on the website at the right time. Once we receive your order request, we will allocate as fairly as possible. Orders are typically confirmed with 24-48 hours and all confirmed e-mail order requests are subject to our Cancellation Policy.
I have other questions about shipping, who can help me?
Please visit our shipping section for more information or, as always, feel free to contact us at (415) 294-0622 or at email@example.com.
Cancelations, Returns, Exchanges
Can I cancel my order?
All orders that are cancelled prior to shipment are subject to a 15% cancellation fee. This includes In Transit and Pre Arrival orders, as well as confirmed email order requests. All orders that have already shipped and all special order wines (wines you asked us to find specifically for you) may not be cancelled. If you have specific concerns about your order, please contact us at firstname.lastname@example.org.
Can I return or exchange my order?
We want you to love our wines as much as we do. If for any reason you’re not happy with your order, please contact us at email@example.com and we’ll do our best to make it right. However, in order to keep our costs as low as possible and pass the savings on to you, we do adhere to the following policies:
- We ask that you contact us as soon as possible (but in no event later than 60 days from the date of delivery) because the passage of time limits our ability to recover credit from our suppliers and because we have no way of verifying your storage conditions.
- If you suspect that a bottle is corked, please re-cork the bottle and leave the wine inside (we will ask that you return the bottle for inspection and possible return to our supplier). The winery, not SommPicks, is the source of this problem, but we want you to be happy, so we’ll split the difference – we offer 50% credit on (confirmed) corked bottles less than 10 years old.
- While we do everything in our power to ensure your wine is the finest available, as with standard industry practice, we cannot guarantee wine older than 10 years old.
- All gifts and all special order wines (wines you asked us to find specifically for you) are final sale.
- If you simply changed your mind or don’t like a wine, we are happy to recommend another selection, but unfortunately cannot accept a return or offer a credit.
What if I receive a damaged product?
In the rare event that you receive a broken bottle or an otherwise damaged product, please contact us right away at firstname.lastname@example.org. We will happily replace (or credit) broken bottles or otherwise damaged product. However, we are unable to replace (or credit) wines showing signs of damage after leaving our possession for reasons such as adverse weather conditions during shipment (when shipped against our guidance) or delays caused by failed delivery attempts not the fault of the shipper.
What forms of payment are accepted on SommPicks?
SommPicks accepts American Express, Visa, MasterCard and Discover.
Can I place an order over the phone?
We are happy to assist you in placing an order over the phone. Just call us at (415) 294-0622.
Is it safe to use my credit card to place orders on the website?
Yes. We use current and highly secure technology to ensure that your information is safe. SommPicks will never store or share your credit card information.
Where is the "CVV" number located on my credit card?
On Visa, MasterCard and Discover cards, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the card's account number. On American Express cards, the four-digit CVV number is printed on the front of the card above the card account number.
Will I be charged sales tax?
The sales tax quoted at checkout is based on the shipping address you provide. The amount includes both state and local taxes, where applicable.