Can I pick up my order?
SommPicks is an online-only retailer and does not have a traditional “brick and mortar” store. If you would like to pick up your order from our warehouse or arrange for independent shipping, please email us at email@example.com.
What are my shipping options?
SommPicks is happy to arrange for delivery via common carrier (such as UPS, FedEx and GSO). FedEx Cold Chain Service is available from the late spring through early fall to most locations in the continental US.
Do I need to be home when my order arrives?
All orders will be sent with a 21+ signature requirement. The carrier delivering your order will be unable to leave the package on your front door, back porch, etc.
How is my order packed?
Great question! All orders are packed in state-of-the-art foam wine shippers made with ultra-durable, light weight EPS (Expanded Polystyrene) offering unparalleled temperature stability. All EPS wine packaging shippers are 90% air and made with recycled content.
How long until my order ships?
In Stock orders typically ship within 2-4 business days. We always do what we can to make sure your order won’t spend the weekend in a logistics hub along the way (but we can’t control everything, so there is no guarantee). We do not fulfill partial orders by default, so if you wish to receive your In Stock items in advance of your In Transit or Pre Arrival items, please send us an email at firstname.lastname@example.org and we’ll take care of it for you (although we will have to ask that you cover any additional shipping costs).
Do you ship in the summer and winter months?
We are happy to offer various shipping options aimed at minimizing the chance of temperature related damage. However, during periods of extreme heat (or cold), we may hold your order by default until safe shipping is possible (you’ll get an email, don’t worry). We do this for your benefit and to protect the integrity of your wine, but we understand that sometimes you just can’t wait. If this is the case, just say the word and we’ll make it happen - however, please understand that if you choose to ship your order against our recommendation, you assume full responsibility for all weather-related damage.
My entire order is In Stock, and temperatures are safe to ship, but I’m not ready to receive it at this time – can you store it for me?
We are happy to offer our members free storage for up to 30 days. As we are not a storage facility, we ask that you please limit storage to the 30 day period (beyond this time, we charge $10 per case, per month).
Can I track my order?
Absolutely. Please refer to your shipping confirmation email or go to your account settings to see your order history and tracking information.
What do I do if my tracking number doesn't work?
It can take up to 72 hours for tracking information to register. If your tracking number has not registered within that time, please email us at email@example.com and we’ll get to the bottom of it.
I have other questions about shipping, who can help me?
Please contact us at (415) 294-0622 or at firstname.lastname@example.org.