Can I pick up my order?
SommPicks is an online-only retailer and does not have a traditional “brick and mortar” store. Unfortunately, because our warehouse is not open to the public, we do not currently have a physical location where you can pick up your order. This said, we do subsidize the cost of local delivery, so if you live close enough to pick up, hopefully you'll find our shipping rates quite reasonable!
If you have an odd sized item that cannot easily ship, or if you want to arrange for independent shipping, please email us at email@example.com and we’ll be happy to work with you.
How will my order be packed?
Great question! With one exception, all orders are packed in state-of-the-art foam wine shippers made with ultra-durable, light weight EPS (Expanded Polystyrene) offering unparalleled temperature stability. All EPS wine packaging shippers are 90% air and made with recycled content.
The one exception: if your delivery method is Temperature Controlled, your order may go out in original packaging and/or corrugated cardboard.
How long will processing take?
Weather permitting, In Stock orders typically ship within 1-2 business days unless requested otherwise. We always do what we can to make sure your order won’t spend the weekend in a non-temperature controlled logistics hub and in order to facilitate this, we may hold your order for shipment the following week unless you tell us not to.
We do not fulfill partial orders by default, so if your order contains a combination of In Stock and In Transit/Pre Arrival items, we'll automatically hold the In Stock items until everything is ready. If you wish to receive your In Stock items in advance of your In Transit and/or Pre Arrival items, we do ask that you place two separate orders. If you forget to place two separate orders, but still want to receive your In Stock items first, please send us an email at firstname.lastname@example.org and we’ll take care of it for you.
How long will transit take?
Transit time always depends on what delivery method* you select and where your order is going, but here’s a quick cheat sheet:
- FedEx Ground: 1-6 business days
- FedEx 3-Day: 3 business days
- FedEx 2-Day: 2 business days
- FedEx Standard Overnight: 1 business day (delivery by end of day)
- FedEx Priority Overnight: 1 business day (AM delivery)
- Climate Controlled Ground: 1-3 weeks
- Temperature Controlled: 3-5 weeks
Please note that not all delivery methods are available for all locations. To see what options are available for your destination, simply enter your delivery details at checkout and the various options will auto-populate.
*FedEx 3-Day, 2-Day, Standard Overnight and Priority Overnight are guaranteed by FedEx to arrive in the above-mentioned timeframes. Timeframes for FedEx Ground, Climate Controlled Ground and Temperature Controlled are estimates only.
What is the difference between “Climate Controlled Ground” and “Temperature Controlled” shipment?
Climate Controlled Ground: Your order will go out via temperature-controlled freight to the carrier’s hub in your region. Once your order reaches the hub, the order will go out via Ground for last-mile delivery to you (which will take one business day). You will receive an email with your Ground tracking information once your order is processed at the hub. Shipments typically take 1-3 weeks.
Temperature Controlled: Your order will go out via temperature-controlled freight to the carrier’s hub in your region. Once your order reaches the hub, the order will go out via temperature-controlled van for last-mile delivery to you. You will receive an email to schedule your last-mile delivery once the order is processed at the hub. Shipments typically take 3-5 weeks.
Can I track my order?
Absolutely. Please refer to your shipping confirmation email or go to your account settings to see your order history and tracking information. Please note tracking is not currently available for orders that go out via Temperature Controlled shipment.
Do I need to be home when my order arrives?
All orders will be sent with a 21+ signature requirement. The carrier delivering your order will be unable to leave the package on your front door, back porch, etc. For this reason, we strongly encourage to consider sending to your workplace if you are not typically home during the day.
What is SommPicks' policy on summer (and winter) shipping?
We are happy to offer various shipping options aimed at minimizing the chance of temperature related damage. However, during periods of extreme heat (or cold), we may hold your order by default until safe shipping is possible (you’ll get an email, don’t worry). We do this for your benefit and to protect the integrity of your wine, but we understand that sometimes you just can’t wait. If this is the case, just say the word and we’ll make it happen - however, please understand that if you choose to ship your order against our recommendation, you assume full responsibility for all weather-related damage.
My entire order is In Stock, and temperatures are safe to ship, but I’m not ready to receive it at this time – can you store it for me?
We are happy to offer our members free storage for up to 30 days. As we are not a storage facility, we ask that you please limit storage to the 30 day period (beyond this time, we charge $10 per case, per month).
What do I do if my tracking number doesn't work?
It can take up to 72 hours for tracking information to register and display the correct ETA. If your tracking number has not registered within that time, please email us at email@example.com and we’ll get to the bottom of it.
I have other questions about shipping, who can help me?
Please contact us at (415) 294-0622 or at firstname.lastname@example.org.