Can I pick up my order?
SommPicks is an online-only retailer and does not have a traditional “brick and mortar” store. If you would like to pick up your order from our warehouse or arrange for independent shipping, please email us at firstname.lastname@example.org.
What are my shipping options?
SommPicks is happy to arrange for delivery via FedEx (with or without ice, depending on your preference). Temperature controlled delivery is also available in certain regions. All available options in your region will automatically appear at checkout, based on your delivery information.
Do I need to be home when my order arrives?
All orders will be sent with a 21+ signature requirement. The carrier delivering your order will be unable to leave the package on your front door, back porch, etc.
How is my order packed?
Great question! All orders are packed in state-of-the-art foam wine shippers made with ultra-durable, light weight EPS (Expanded Polystyrene) offering unparalleled temperature stability. All EPS wine packaging shippers are 90% air and made with recycled content.
How long until my order ships?
In Stock orders typically ship within 1-2 business days. We always do what we can to make sure your order won’t spend the weekend in a logistics hub and in order to facilitate this we may hold your order for shipment the following week (unless requested otherwise).
We do not fulfill partial orders by default, so if your order contains a combination of In Stock and In Transit/Pre Arrival items, we'll automatically hold the In Stock items until everything is ready. If you wish to receive your In Stock items in advance of your In Transit and/or Pre Arrival items, we do ask that you place two separate orders. If you forget to place two separate orders, but still want to receive your In Stock items first, please send us an email at email@example.com and we’ll take care of it for you.
Do you ship in the summer and winter months?
We are happy to offer various shipping options aimed at minimizing the chance of temperature related damage. However, during periods of extreme heat (or cold), we may hold your order by default until safe shipping is possible (you’ll get an email, don’t worry). We do this for your benefit and to protect the integrity of your wine, but we understand that sometimes you just can’t wait. If this is the case, just say the word and we’ll make it happen - however, please understand that if you choose to ship your order against our recommendation, you assume full responsibility for all weather-related damage.
My entire order is In Stock, and temperatures are safe to ship, but I’m not ready to receive it at this time – can you store it for me?
We are happy to offer our members free storage for up to 30 days. As we are not a storage facility, we ask that you please limit storage to the 30 day period (beyond this time, we charge $10 per case, per month).
Can I track my order?
Absolutely. Please refer to your shipping confirmation email or go to your account settings to see your order history and tracking information.
What do I do if my tracking number doesn't work?
It can take up to 72 hours for tracking information to register. If your tracking number has not registered within that time, please email us at firstname.lastname@example.org and we’ll get to the bottom of it.
I have other questions about shipping, who can help me?
Please contact us at (415) 294-0622 or at email@example.com.