How long will processing take?
In Stock orders going out via Local Same Day placed before 2pm (pst) on business days will go out the same day. Weather permitting, In Stock orders going out via FedEx, Climate Controlled Ground and Temperature Controlled typically ship within 1-2 business days unless requested otherwise. We always do what we can to make sure your order won’t spend the weekend in a non-temperature controlled logistics hub and in order to facilitate this, we may hold your order for shipment the following week unless you tell us not to.
We do not fulfill partial orders by default, so if your order contains a combination of In Stock and In Transit/Pre Arrival items, we'll automatically hold the In Stock items until everything is ready. If you wish to receive your In Stock items in advance of your In Transit and/or Pre Arrival items, we do ask that you place two separate orders. If you forget to place two separate orders, but still want to receive your In Stock items first, please send us an email at email@example.com and we’ll take care of it for you.
How long will transit take?
Transit time always depends on what delivery method* you select and where your order is going, but here’s a quick cheat sheet:
- Local Same Day: business days only, estimated arrival by 5:30pm local time (SF) and 7:30pm (North/East/South Bay)
- FedEx Ground: 1-6 business days
- FedEx 3-Day: 3 business days
- FedEx 2-Day: 2 business days
- FedEx Standard Overnight: 1 business day (delivery by end of day)
- FedEx Priority Overnight: 1 business day (AM delivery)
- Climate Controlled Ground: 1-3 weeks
- Temperature Controlled: 3-5 weeks
Please note that not all delivery methods are available for all locations. To see what options are available for your destination, simply enter your delivery details at checkout and the various options will auto-populate.
*FedEx 3-Day, 2-Day, Standard Overnight and Priority Overnight are guaranteed by FedEx to arrive in the above-mentioned timeframes. Timeframes for Local Same Day, FedEx Ground, Climate Controlled Ground and Temperature Controlled are estimates only.